PRIME HARBOR is committed to offering genuine pre-owned timepieces. We take reasonable steps to assess the authenticity of watches before listing them. Where relevant, product descriptions may also disclose information regarding the watch's condition, components, servicing, or restoration.

Our collection primarily consists of pre-owned watches. Because these are previously owned timepieces, individual watches may show signs of age or previous use. The condition of each watch is presented on its individual product page through photographs and product information.

This depends on the individual watch. Some timepieces may be offered without the original box, papers, warranty card, manual, or other accessories. Please check the specific product page to see exactly what is included with your watch.

PRIME HARBOR focuses on the pre-owned market. Purchasing previously owned timepieces and offering selected watches without certain original accessories can allow us to offer exceptional value compared with the price of a comparable new watch.

Orders are typically processed within 1–3 business days after payment has been successfully received and verified. Delivery times depend on the destination and shipping service selected at checkout. International shipments may require additional time because of customs processing or carrier delays.

Yes. Tracking information will be provided when available after your order has been dispatched. Tracking may take some time to become active after the carrier receives and scans the shipment.

PRIME HARBOR may offer shipping to selected international destinations. Available destinations, shipping methods, and costs are displayed during checkout where applicable.

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country. These charges are determined by local authorities and may be the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

Eligible purchases may be returned within 14 days of delivery, subject to our Return & Refund Policy. The watch must be returned in the required condition and with the applicable accessories and components supplied with the order.

Please review our Return & Refund Policy before purchasing.

Eligible returns may be accepted within the applicable return period. Because our watches are pre-owned and often unique pieces, the watch must be returned in accordance with our Return & Refund Policy. Unauthorized modifications, repairs, damage, or missing components may affect return eligibility where permitted by law.

Depending on the destination and order value, certain watches may be shipped using tracked delivery, signature confirmation, additional shipment protection, or other security measures.

For questions about a watch, an existing order, shipping, returns, or any other matter, please contact PRIME HARBOR through the contact information provided on our website.