Shipping Policy

Shipping Policy

Last Updated: September 2026

At PRIME HARBOR, we understand that purchasing a pre-owned luxury watch is an important decision. Our goal is to make the delivery process secure, transparent, and straightforward.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Processing may take longer in certain circumstances, including:

  • Payment verification

  • Additional order security checks

  • High order volumes

  • Public holidays

  • Product availability

  • Circumstances outside our reasonable control

Because many PRIME HARBOR watches are unique pre-owned pieces, additional verification may be performed before shipment.

You will receive an order confirmation after your purchase and shipping confirmation with tracking information when your order has been dispatched and tracking is available.

2. Shipping Times

Estimated delivery times depend on the destination and shipping service selected at checkout.

Typical delivery estimates may be displayed during checkout before you complete your purchase.

Please note that delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.

International shipments may take longer because of customs processing, local carrier operations, or other circumstances outside our control.

3. Tracking

Where available, you will receive tracking information after your order has been shipped.

Tracking information may take some time to become active after the carrier receives and scans the package.

Customers are responsible for monitoring the tracking information and ensuring that someone is available to receive the shipment where required.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

  • Full name

  • Street address

  • Apartment or unit number

  • City

  • Postal code

  • State or region

  • Country

  • Contact telephone number where required

PRIME HARBOR is not responsible for delays, failed deliveries, or additional shipping charges caused by incorrect or incomplete information provided by the customer.

If you notice an address error immediately after placing your order, contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

5. International Shipping

PRIME HARBOR may offer shipping to selected international destinations.

International availability may depend on the destination country, carrier restrictions, customs regulations, and other logistical requirements.

Some destinations may not be available for certain products.

Shipping options and applicable shipping costs will be displayed at checkout when available.

6. Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are determined by the relevant authorities and are generally the responsibility of the customer unless otherwise stated at checkout or required by applicable law.

PRIME HARBOR does not control customs decisions, customs processing times, or the amount of duties and taxes assessed by the destination country.

Customers are responsible for understanding applicable import requirements before placing an international order.

7. Customs Delays

Customs authorities may inspect or hold shipments for reasons outside PRIME HARBOR's control.

Such delays may occur even when the package has been correctly shipped and documented.

Customs delays are not considered a failure to ship the order by PRIME HARBOR.

If additional documentation is requested by customs authorities, customers may need to provide the required information directly.

8. High-Value Watch Shipments

Because PRIME HARBOR specializes in pre-owned watches, certain orders may require additional shipping and security measures.

Depending on the destination and order value, we may use:

  • Tracked shipping

  • Signature confirmation

  • Additional shipment protection

  • Specialized delivery services

  • Additional verification before dispatch

The available delivery method may vary depending on the destination and product.

9. Delivery Attempts

If the carrier attempts delivery and the package cannot be delivered because nobody is available, the address is incorrect, or the customer does not complete the required delivery procedures, the carrier may return the package to the sender.

Additional shipping costs may apply if the package needs to be reshipped, where permitted by applicable law.

10. Lost or Delayed Shipments

If tracking information indicates that a shipment is delayed, customers should first check the latest carrier tracking information.

If a package appears to be lost or has remained without meaningful tracking updates for an extended period, please contact PRIME HARBOR.

We may contact the shipping carrier and initiate an investigation where appropriate.

Refunds or replacements for lost shipments may depend on the outcome of the carrier investigation, available shipping protection, and applicable law.

11. Damaged Packages

If your package arrives visibly damaged, please photograph the package before opening it whenever reasonably possible.

We recommend taking photographs of:

  • The exterior packaging

  • Shipping labels

  • Visible damage

  • Internal packaging

  • The watch and its packaging after opening

Contact PRIME HARBOR as soon as possible if you believe the watch was damaged during transportation.

Please do not attempt to repair or modify the watch before contacting us.

12. Incorrect or Missing Items

If you receive an item that appears to be incorrect or if an expected item is missing from your shipment, please contact us as soon as possible.

Please provide your order number and relevant photographs so that we can investigate and provide instructions.

13. Signature Confirmation

For certain orders, PRIME HARBOR may require a signature upon delivery.

This may be used as an additional security measure for valuable shipments.

If signature confirmation is required, the applicable delivery service will normally indicate this in the tracking information.

14. Delivery Address Changes

Once an order has been shipped, we may not be able to change the delivery address.

If you need to request an address change, contact us immediately after placing the order.

Any additional carrier charges associated with an approved address change may be the responsibility of the customer where permitted by applicable law.

15. Shipping Restrictions

We reserve the right to restrict shipping to certain locations where:

  • Carriers do not provide suitable service

  • Import restrictions apply

  • Customs requirements cannot reasonably be satisfied

  • Fraud or security concerns exist

  • Shipping the product would violate applicable laws or regulations

If an order cannot reasonably be shipped to the selected destination, we will contact the customer regarding the available options.

16. Delivery Estimates and Unforeseen Events

Delivery estimates may be affected by circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Customs delays

  • Carrier disruptions

  • Public holidays

  • Transportation interruptions

  • Government restrictions

  • Strikes

  • Other extraordinary events

We will make reasonable efforts to assist customers when such situations occur.

17. Contact Us

If you have questions about shipping, tracking, delivery, or an existing order, please contact PRIME HARBOR through the contact information provided on our website.

When contacting us about an order, please include your order number whenever possible.

PRIME HARBOR
PRE-OWNED LUXURY WATCHES

Authentic Timepieces. Exceptional Value.