Privacy Policy

Privacy Policy

Last Updated: September 2026

At PRIME HARBOR, we respect your privacy and are committed to protecting the personal information you provide when visiting or purchasing from our website.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

When you visit PRIME HARBOR or make a purchase, we may collect certain information necessary to provide our services.

This may include:

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Order and transaction information

  • Product preferences and purchase history

  • Information you provide when contacting customer support

  • Device, browser, IP address, and website usage information

  • Information collected through cookies and similar technologies

We only request information that is reasonably necessary to operate our store, process orders, provide customer service, prevent fraud, and improve your shopping experience.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders

  • Process payments securely through our payment providers

  • Arrange shipping and delivery

  • Send order confirmations and updates

  • Respond to customer service requests

  • Provide information about your orders

  • Prevent fraud, abuse, and unauthorized transactions

  • Improve our website, products, and services

  • Personalize your shopping experience

  • Send marketing communications where permitted and where you have provided appropriate consent

  • Comply with applicable legal and regulatory requirements

We do not use your personal information for purposes unrelated to the operation of our business unless permitted or required by applicable law.

3. Payment Information

PRIME HARBOR does not need to directly store your complete payment card details.

Payments may be processed through Shopify and/or third-party payment providers. These providers process payment information according to their own privacy and security practices.

Your payment information may therefore be handled directly by the relevant payment provider rather than being stored on our servers.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to help provide essential functionality and improve your browsing experience.

Cookies may be used to:

  • Keep your shopping cart functioning

  • Remember certain preferences

  • Understand how visitors use our website

  • Improve website performance

  • Measure advertising and marketing performance

  • Provide relevant marketing where permitted

You can control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Information Sharing

We may share personal information with trusted service providers when necessary to operate our business.

These may include:

  • Shopify and ecommerce service providers

  • Payment processors

  • Shipping and delivery companies

  • Website and technology providers

  • Analytics and advertising platforms

  • Customer support providers

  • Professional advisors where necessary

  • Government authorities or law enforcement when legally required

We do not sell your personal information as a commodity.

Information is shared only when reasonably necessary to provide our services, operate our business, protect our customers, prevent fraud, or comply with legal obligations.

6. Third-Party Services

Our website may use services provided by third parties, including Shopify, payment providers, analytics services, advertising platforms, and other technology providers.

These third parties may collect or process information according to their own privacy policies.

We encourage you to review the privacy policies of these providers when appropriate.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Fulfill orders

  • Provide customer support

  • Maintain business and transaction records

  • Resolve disputes

  • Prevent fraud

  • Comply with legal, accounting, tax, and regulatory obligations

When information is no longer required, it may be securely deleted or anonymized where appropriate.

9. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request restriction of certain processing

  • Object to certain uses of your information

  • Withdraw consent where processing is based on consent

  • Request information about how your personal data is processed

Some rights may be subject to legal limitations or exceptions.

To make a privacy-related request, please contact us using the contact details provided on our website.

10. Marketing Communications

If you choose to receive marketing communications from PRIME HARBOR, we may send information about new arrivals, selected watches, promotions, or other store updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Transactional messages relating to orders, payments, shipping, or customer service may still be sent when necessary to complete a transaction or provide requested services.

11. Children's Privacy

PRIME HARBOR is not intended for children who are not legally permitted to use ecommerce services in their jurisdiction.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

12. International Customers

Because PRIME HARBOR may serve customers in different countries, your information may be processed or stored in countries other than the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.

The updated version will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact PRIME HARBOR through the contact information provided on our website.

PRIME HARBOR
PRE-OWNED LUXURY WATCHES

We are committed to providing a transparent shopping experience while treating your personal information with care and respect.