Refund Policy

Refund & Return Policy

Last Updated: September 2026

At PRIME HARBOR, we want you to feel confident when purchasing a pre-owned timepiece from us.

Because our watches are pre-owned and many pieces are unique or available in limited quantities, we have established the following Return & Refund Policy.

Please review this policy carefully before placing your order.

1. Return Period

You may request a return within 14 days of receiving your order, subject to the conditions described below.

The return period begins on the date the package is shown as delivered by the shipping carrier.

To request a return, please contact us within the applicable return period using the contact information provided on our website.

2. Return Conditions

To be eligible for a return, the watch must be returned:

  • In the same condition in which it was received

  • Without unauthorized modifications or repairs

  • Without damage caused after delivery

  • With all included accessories

  • With any included documentation

  • With the same components and parts supplied with the watch

  • Securely packaged to prevent damage during return shipping

Because our watches are pre-owned, normal characteristics already disclosed in the product description, photographs, or condition information are not considered defects for the purposes of this policy.

3. Condition of the Watch

Before sending a watch to a customer, we may document its condition through photographs, product records, serial/reference information where applicable, and other internal records.

A returned watch may be inspected to verify that it corresponds to the item originally shipped and that its condition has not materially changed.

A return may be refused or a refund may be reduced where permitted by applicable law if the watch has been:

  • Opened

  • Modified

  • Polished

  • Repaired without authorization

  • Damaged

  • Altered

  • Used in a manner that causes damage

  • Missing components or accessories

  • Exchanged with another item

This does not affect any mandatory consumer rights that cannot legally be excluded.

4. Watches Sold Without Box or Papers

Some PRIME HARBOR watches may be sold without an original presentation box, warranty card, certificate, manual, receipt, or other accessories.

The product page will indicate the accessories and documentation included with the specific watch where applicable.

A watch being sold without original box or papers is not, by itself, considered a defect when this condition was disclosed before purchase.

5. How to Request a Return

To request a return, contact PRIME HARBOR with:

  • Your order number

  • Your full name

  • The product purchased

  • The reason for the return

  • Photographs or other information where reasonably requested

Do not ship an item back before receiving return instructions from us.

Unauthorized returns may experience delays in processing.

6. Return Shipping

Unless otherwise required by applicable law or agreed by PRIME HARBOR, the customer is responsible for return shipping costs for a voluntary return.

We strongly recommend using a fully trackable shipping service and appropriate insurance when returning a valuable watch.

PRIME HARBOR is not responsible for a returned item that is lost or damaged while being shipped back by the customer unless required by applicable law.

7. Damaged or Incorrect Items

If you receive a watch that appears to have been damaged during shipping, is materially different from the product ordered, or you believe you received the wrong item, please contact us as soon as possible.

Please provide photographs of:

  • The watch

  • The packaging

  • The shipping label

  • Any visible damage

We will review the situation and provide appropriate instructions.

8. Refund Processing

Once the returned watch has been received and inspected, we will notify you whether the return has been accepted.

If approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

We do not control the processing time of third-party financial institutions.

9. Partial Refunds

Where permitted by applicable law, a partial refund may be considered if an item is returned with a reduction in value caused by handling beyond what is reasonably necessary to inspect the product.

Examples may include:

  • New scratches or damage

  • Missing accessories

  • Missing components

  • Unauthorized alterations

  • Signs of use beyond reasonable inspection

  • Damage caused by inadequate return packaging

Any deduction will be assessed based on the condition of the returned item and applicable law.

10. Non-Returnable Situations

A return may not be accepted where permitted by applicable law if:

  • The return request is made after the applicable return period

  • The watch has been materially altered after delivery

  • The watch has been damaged after delivery

  • Components have been replaced without authorization

  • The watch is missing required components or accessories

  • The returned item does not correspond to the item originally shipped

  • The item was damaged because it was improperly packaged for return

Mandatory statutory consumer rights remain unaffected.

11. Exchanges

Because many PRIME HARBOR watches are unique pre-owned pieces and may be available in only one unit, direct exchanges may not always be possible.

Where an exchange is unavailable, an eligible return may instead be processed according to this policy and applicable law.

12. Sale Items and Promotional Purchases

Unless otherwise stated on the product page or required by applicable law, promotional pricing does not remove any applicable statutory consumer rights.

Any special return conditions associated with a specific promotion will be disclosed before purchase.

13. International Returns

For international returns, customers may be responsible for applicable return shipping costs, customs requirements, duties, taxes, or other charges unless applicable law requires otherwise.

Customers should follow the return instructions provided by PRIME HARBOR to reduce the risk of customs or delivery problems.

14. Refunds for Cancelled Orders

If PRIME HARBOR cancels an order before shipment because the product is unavailable, incorrectly listed, or cannot reasonably be fulfilled, any payment received for the cancelled order will be refunded using the applicable original payment method, subject to applicable law and payment-provider procedures.

15. Fraud Prevention

For security and fraud-prevention purposes, PRIME HARBOR may verify information relating to a return before issuing a refund.

This may include verifying:

  • Order information

  • Product identity

  • Serial or reference information where applicable

  • Condition of the returned watch

  • Included accessories

  • Shipping and tracking information

These measures are intended to protect both customers and PRIME HARBOR.

16. Your Statutory Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded under the laws applicable to your purchase.

Where mandatory consumer protection legislation provides additional rights, those rights will continue to apply.

17. Contact Us

If you have a question regarding a return or refund, please contact PRIME HARBOR using the contact information provided on our website.

Please include your order number whenever possible so that we can assist you efficiently.

PRIME HARBOR
PRE-OWNED LUXURY WATCHES

Authentic Timepieces. Exceptional Value.